We hope you love your Zola products. As our product reflects our passion for creating beautiful pieces and we stand behind its quality, we generally do not offer refund or returns on all our products. However, if you believe your product has a manufacturing defect, please contact us within 3 days upon receiving your items. Please provide the following details and email us at firstname.lastname@example.org.
Subject Line: RETURN - [Full Name], Order No. [XXXX]
Full Name: (As entered in order form)
Date of Order:
Photos of suspected issue
We will do our best to resolve this in a timely manner. Please note that if ever exchange is authorised, costs of return shipping will be paid by buyer.
All items purchased on sale or promotion prices are considered final. We do not offer exchanges in sale products and we do not reimburse shipping costs.
We advise that before removing the tags and disposing of original packaging to check the item thoroughly upon delivery. Zola Philippines reserves the right to determine the eligibility of goods for returns - this includes the condition of the item. This will be determined before it is accepted as a returned item. All original packaging and tags need to be returned.